Shipping policy

Shipping Policy:

Processing Time:

  • Orders are typically processed and dispatched within 3 business days after payment confirmation.
  • Customized or made-to-order items may require additional processing time, and the estimated processing time will be communicated at the time of purchase.

Shipping Methods:

  • We offer various shipping options, including standard, expedited, and express services. The available methods will be displayed during the checkout process.
  • Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination.

Domestic Shipping:

  • We provide shipping services within United States. Standard shipping generally takes 5 business days, while expedited options are available for quicker delivery.
  • Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

International Shipping:

  • We offer international shipping to select countries. Shipping times and costs vary depending on the destination and shipping method chosen.
  • Customs duties, taxes, and fees related to international shipments are the responsibility of the customer. These charges may be assessed by the customs authorities in the destination country.

Tracking Information:

  • Once your order is shipped, you will receive an email containing tracking information to monitor the status and location of your package.

Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or customs delays may affect the delivery schedule.
  • We appreciate your understanding in such situations, and we will work diligently to resolve any shipping issues promptly.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders delivered to incorrect addresses due to customer error.

Order Changes and Cancellations:

  • Changes to orders or cancellations must be requested as soon as possible. Once an order is processed and shipped, modifications may not be possible.

Thank you for choosing Smokin and Grillin with AB!