Shipping policy

Shipping Policy:

Processing Time:

  • Orders ship within 3 business days after payment confirmation. Processing time is separate from carrier transit time.
  • Customized or made-to-order items may require additional processing time, and the estimated processing time will be communicated at the time of purchase.

Partner Products:

  • Products from Branch and Vine, Sweet Smokie Joe, and Middleton Made Knives ship directly from their respective warehouses.
  • Orders containing products from different warehouses may arrive in separate shipments.

Shipping Methods:

  • We offer various shipping options, including standard, expedited, and express services. The available methods will be displayed during the checkout process.
  • Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination.

Domestic Shipping:

  • We ship within the United States only. Delivery time after dispatch varies by destination, carrier, and the shipping method selected at checkout. Expedited and express options are available at checkout.
  • Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

International Shipping:

  • We do not offer international shipping.

Tracking Information:

  • Once your order is shipped, you will receive an email containing tracking information to monitor the status and location of your package.

Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect the delivery schedule.
  • We appreciate your understanding in such situations, and we will work diligently to resolve any shipping issues promptly.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders delivered to incorrect addresses due to customer error.

Order Changes and Cancellations:

  • Changes to orders or cancellations must be requested as soon as possible. Once an order is processed and shipped, modifications may not be possible.

Thank you for choosing Smokin and Grillin with AB!